paytime Terms
& Conditions

Throughout these Terms and Conditions, the following definitions apply. Understanding these terms will help you interpret your rights and obligations as a paytime player.

• "paytime," "we," "us," "our" refers to the operator of the paytime platform accessible at paytime.bio and all associated subdomains, services, and gaming products.
• "Platform" means the paytime website, all game interfaces, payment systems, account management tools, promotional mechanics, and customer support channels provided by paytime.
• "Player," "you," "your" refers to any individual who accesses, registers with, or uses any part of the paytime Platform.
• "Account" means the registered player account created by you on the paytime Platform following successful registration and identity verification.
• "Wallet" means the paytime account balance denominated in Philippine Peso (PHP) that is used to fund real-money wagers and receive winnings.
• "Game" means any gaming product accessible through the paytime Platform, including but not limited to live casino tables, slot titles, bingo rooms, Astar Live products, and coin game categories.
• "Bonus" means any promotional credit, free spin, cashback amount, or other promotional benefit offered by paytime subject to applicable terms and wagering requirements.
• "KYC" means Know Your Customer — the identity verification process paytime conducts using Philippine government-issued identification documents to confirm a player's identity, age, and address.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the primary regulatory body for gaming operations in the Philippines.

By accessing the paytime Platform in any capacity — whether by browsing the website, registering an account, depositing funds, placing a wager, or claiming a promotional offer — you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

These Terms constitute a legally binding agreement between you and paytime. If you do not agree with any provision of these Terms, you must immediately cease use of the Platform and, if registered, request the closure of your paytime account.

paytime reserves the right to update or modify these Terms at any time. Continued use of the Platform after any such modification constitutes acceptance of the updated Terms. Where changes are material, paytime will provide reasonable notice to registered players via the contact details associated with their account.

Access to real-money gaming on the paytime Platform is restricted to individuals who satisfy all of the following eligibility criteria simultaneously:

1. You are at least 21 years of age as of the date of registration. This is a strict minimum and is enforced through document-based KYC verification.
2. You are a resident of the Republic of the Philippines at the time of registration and ongoing account use.
3. You are not subject to any self-exclusion order, court order, or regulatory prohibition that would restrict your participation in online gaming activities.
4. You are registering and playing on your own behalf, using your own legally obtained funds, and not acting as an agent or proxy for any third party.
5. You have not previously had a paytime account terminated for cause, including fraud, misuse of promotions, or violation of these Terms.
6. You are not an employee, contractor, or immediate family member of an employee or contractor of paytime, any affiliated company, or any game provider supplying content to the Platform.

To access real-money games on paytime, you must complete the full registration process and pass KYC identity verification. During registration, you are required to provide accurate, current, and complete information, including your full legal name, date of birth, residential address, and Philippine mobile number.

paytime will request one or more of the following documents to complete KYC verification:

• Philippine National ID (PhilSys ID)
• Driver's License issued by the Land Transportation Office (LTO)
• Passport (Philippine or foreign, where applicable)
• Unified Multi-Purpose ID (UMID)
• Voter's ID issued by COMELEC
• PRC Professional Regulation Commission ID

paytime reserves the right to request additional documentation at any time, including proof of address and proof of the source of funds, particularly before processing withdrawal requests above specified threshold amounts. Failure to provide satisfactory documentation within a reasonable period may result in account suspension and/or delayed processing of withdrawal requests.

Each player is permitted to maintain one (1) active account only. The creation of multiple accounts — whether using the same or different personal information — is a material breach of these Terms and will result in the permanent closure of all associated accounts and forfeiture of all balances held therein.

All monetary transactions on the paytime Platform are conducted in Philippine Peso (PHP). paytime does not accept or process payments in any foreign currency unless explicitly stated otherwise.

The following payment methods are currently accepted on paytime. Processing times and applicable limits are indicative and subject to change:

Withdrawals will only be processed to the same payment method used for the most recent deposit, unless an exception is approved by the paytime payments team upon verified request. All withdrawal requests require a fully verified paytime account (completed KYC). paytime reserves the right to request additional verification before releasing withdrawals above threshold amounts as determined by internal risk controls.

paytime offers a range of bonuses and promotional offers to registered players. Each offer is subject to its own specific terms, including wagering requirements, validity period, eligible games, and maximum withdrawal limits from bonus-derived winnings. These specific terms are published alongside each offer.

The following general rules apply to all paytime bonuses unless a specific promotion states otherwise:

• Bonuses may only be claimed by players who are fully registered and whose accounts have passed KYC verification.
• One bonus may be active at a time per player account unless the offer explicitly permits stacking.
• Wagering requirements must be completed within the specified validity period. Bonuses and any associated winnings that have not met the wagering requirement by expiry will be voided.
• paytime reserves the right to modify, suspend, or terminate any promotional offer at any time without prior notice, except where a player has already accepted an offer and is actively meeting its requirements.
• Any attempt to exploit bonus offers through irregular wagering patterns — including betting on both sides of a market, using low-risk bets to circumvent wagering requirements, or opening multiple accounts to claim welcome offers — constitutes fraud and will result in immediate account closure and balance forfeiture.

All games available on the paytime Platform — including slot titles, live casino games at paytime Casino, bingo rooms, Astar Live events, and coin game categories — operate according to their respective individual game rules. It is the player's responsibility to read and understand these rules before placing a wager.

paytime is committed to fair play. The following standards apply across all game categories on the Platform:

• Random Number Generator (RNG) Games: All slot, bingo, and digital casino games use certified Random Number Generator software. RNG systems are tested to ensure genuine randomness and are not subject to manipulation by paytime or any third party.
• Live Casino Games: Games offered at paytime Casino use physical dealing equipment operated by human dealers in certified studio environments. Results are determined in real time and are visible to all participating players via live video stream.
• Published Return-to-Player (RTP): Published RTP percentages for slot games represent theoretical long-run averages calculated over millions of game rounds. Actual results experienced by any individual player in any individual session will differ from the published RTP.

In the event of a technical error, game malfunction, or connectivity issue during a game round, paytime reserves the right to void the affected game round and return the relevant stake to the player's account. Winnings arising from a game that experienced a confirmed malfunction will not be paid.

The following actions are strictly prohibited on the paytime Platform. Engagement in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balance, and referral to relevant authorities:

• Registering more than one paytime account, whether personally or through agents, family members, or associates.
• Providing false, misleading, or fraudulent information during registration or at any subsequent point during KYC verification or payment processing.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with games, exploit game mechanics, or manipulate game outcomes.
• Engaging in collusion with other players, including but not limited to chip dumping in poker variants, coordinated bet-placement in live casino, or sharing account access.
• Using fraudulent, stolen, or unauthorized payment methods for deposits.
• Exploiting software bugs, display errors, or game malfunctions for financial gain. Players who discover an error or bug are required to cease play and report the issue to paytime support immediately.
• Engaging in money laundering or using the paytime Platform in connection with any criminal activity.
• Allowing or facilitating access to your paytime account by any third party, regardless of relationship.
• Attempting to circumvent geographic restrictions using VPNs, proxy servers, or other IP-masking technologies.

paytime reserves the right to suspend or permanently close a player's account without prior notice where there is reasonable cause to believe that these Terms have been violated, fraudulent activity is occurring, regulatory requirements demand it, or the account is subject to a self-exclusion or legal order.

Where an account is closed due to a breach of these Terms, paytime may withhold the account balance pending investigation. Where fraud or prohibited conduct is confirmed, the balance may be permanently forfeited. Where an account is closed for reasons unrelated to player misconduct — for example, a player-requested closure — paytime will process a withdrawal of the remaining balance to the player's verified payment method within the standard processing timeframe.

Players who wish to voluntarily close their paytime account may do so by contacting the paytime support team via Live Chat. Before requesting account closure, players are encouraged to consider the self-exclusion and deposit limit tools available within the account settings as an alternative to permanent closure.

paytime is committed to providing a safe and responsible gaming environment for all Filipino players. The Platform offers the following responsible gaming tools, which are accessible to all registered players from within their account settings at no cost:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Once set, limits cannot be immediately increased — increases require a mandatory cooling-off period.
• Session Time Reminders: Players may configure alerts that notify them when they have been logged into the Platform for a specified duration.
• Reality Checks: Periodic in-game notifications showing total time played and net session result are available for all game categories.
• Self-Exclusion: Players may exclude themselves from the Platform for a defined period (minimum 24 hours) or permanently. During the exclusion period, the account cannot be accessed or unlocked, and no marketing communications will be sent.

If you are concerned about your own gaming behavior or that of someone you know, paytime encourages you to contact our responsible gaming support team available 24/7 via Live Chat. Players experiencing gambling-related harm are encouraged to seek support from relevant Philippine professional resources.

All content on the paytime Platform — including but not limited to the paytime brand name, logo, website design, game interfaces, promotional graphics, written content, and software — is the exclusive intellectual property of paytime or its licensors and is protected by applicable Philippine and international intellectual property law.

Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial entertainment purposes only. This license does not permit:

• Reproducing, distributing, or publicly displaying any part of the Platform without prior written consent from paytime.
• Reverse engineering, decompiling, or otherwise attempting to extract the source code of any software component of the Platform.
• Creating derivative works based on any content, design, or game mechanic present on the Platform.
• Using the paytime brand name, logo, or any associated intellectual property in any commercial context without explicit written authorization.

The paytime Platform is provided on an "as is" and "as available" basis. While paytime makes every reasonable effort to maintain continuous availability and accurate game performance, we do not warrant that the Platform will be uninterrupted, error-free, or free from security vulnerabilities at all times.

To the fullest extent permitted by applicable Philippine law, paytime's total liability to any player in connection with any claim arising under or in relation to these Terms shall not exceed the total amount deposited by that player in the twelve (12) months immediately preceding the event giving rise to the claim.

paytime accepts no liability for:

• Losses arising from unauthorized access to a player's account where the player failed to maintain reasonable account security, including the use of a secure password and two-factor authentication.
• Losses arising from game decisions made by the player, whether those decisions were informed or uninformed.
• Disruption to Platform access caused by third-party internet service providers, Philippine telecommunications networks, or player device failure.
• Any indirect, consequential, or incidental loss or damage not directly and primarily caused by a confirmed fault on the part of paytime.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or in connection with these Terms or the use of the paytime Platform shall be submitted to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

Before initiating formal legal proceedings, players are strongly encouraged to contact the paytime customer support team to attempt to resolve the issue directly. paytime aims to respond to all formal dispute submissions within five (5) business days. The majority of player concerns can be resolved efficiently through our standard support channels without requiring escalation.

paytime reserves the right to amend, update, or replace these Terms and Conditions at any time. The current version of the Terms, including the effective date, is always available on this page at paytime.bio/terms-conditions.

Where changes are material — for example, changes affecting player payment rights, account closure procedures, or bonus terms — paytime will provide reasonable advance notice to all registered players via email or in-platform notification. Changes that are non-material (typographical corrections, reformatting, clarifications that do not alter meaning) may be made without advance notice.

Your continued use of the paytime Platform after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease use of the Platform and request account closure before the effective date of the amendments.

If you have any questions about these Terms and Conditions, require clarification on any provision, or wish to submit a formal dispute, please contact the paytime support team through the following channels:

• Live Chat: Available 24/7 via your logged-in paytime account dashboard — the fastest route for most queries.
• Email: [email protected] — please allow up to 2 business days for a response to email inquiries.

Please note that paytime's support team is unable to advise on legal matters and cannot represent you in a formal dispute. For independent legal advice regarding Philippine gaming law, please consult a licensed Philippine attorney.

These Terms and Conditions were last updated on 1 January 2026 and supersede all previous versions of the paytime Terms and Conditions. paytime · paytime.bio · [email protected]